Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for every order.

1. Order Processing

All orders are made-to-order and require processing time before shipment.

• Processing time: 2–5 business days

• Orders are processed Monday through Friday, excluding U.S. holidays.

• During peak seasons, holidays, promotions, or periods of high order volume, processing may take longer.

• You will receive a shipping confirmation email with tracking information once your order has been shipped.

2. Shipping within the United States

We currently ship orders within the United States.

• Standard Shipping: 3–7 business days after the order has been shipped.

• Estimated total delivery time, including processing: approximately 5–12 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, holidays, incorrect addresses, or other circumstances outside our control.

3. Shipping Carrier

Orders may be shipped through carriers such as USPS, UPS, or other reliable shipping providers, depending on the destination and fulfillment method.

Once an order has been handed over to the carrier, tracking information will be provided to the customer.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to appear or update after the package has been shipped.

If tracking does not update immediately, this does not necessarily mean that your package is lost. Carrier systems may take additional time to register the first scan.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you entered an incorrect address, please contact us as soon as possible. We will try to update the address before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

We are not responsible for packages delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Delivered Packages

If the carrier's tracking information shows that your package has been delivered, but you cannot locate it, please:

1. Check around your property and mailbox.

2. Ask household members or neighbors if they received the package.

3. Contact the shipping carrier for additional information.

4. Contact us if the package still cannot be located.

We will assist you in contacting the carrier and investigating the shipment. However, we cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.

7. Delayed Shipments

Shipping delays can occasionally occur due to circumstances outside our control, including:

• Severe weather

• Carrier delays

• Holidays and peak shipping periods

• Incorrect or incomplete addresses

• Transportation disruptions

• Other unforeseen circumstances

If your package is significantly delayed, please contact us and we will help investigate the shipment.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

We will review the issue and determine the appropriate solution.

9. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions are subject to the terms stated on the applicable promotion.

10. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

When contacting us about an order, please include your order number so we can assist you more quickly.